Terms and Conditions

1. Acceptance of Terms
By accessing and using this website and booking our cleaning services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you are prohibited from using this website or our services.

2. Description of Services
We offer a range of cleaning services, including residential and/or commercial cleaning.
Services include, but are not limited to, dusting, vacuuming, mopping, surface wiping, scrubbing, and other services outlined on our website. Specific cleaning tasks included in each service package (e.g., standard cleaning, deep cleaning, move-in/move-out) are detailed on our website.

3. Booking and scheduling
All cleaning appointments must be booked through our website or via phone.
Cancellation fees may apply for cancellations made within less than prior to the scheduled appointment.

4. Payment terms
Payment is due on the day of service.
We only accept credit cards. A pre-authorized hold will be placed on the card on file 24 hours before the scheduled appointment.
Late payment fees or interest may be charged.

5. Client responsibilities
Clients are responsible for providing clear access to the premises to be cleaned.
Clients must inform us of any fragile or delicate items requiring special care prior to the cleaning appointment.
It is recommended that clients secure valuables, money, and personal documents before the cleaning begins.
Clients should ensure the area to be cleaned is free of clutter.
Clients are responsible for securing pets in a designated area during the cleaning appointment.

6. Service limitations and disclaimers
We do not guarantee the removal of all stains, particularly those caused by rust, mildew, or hard water build-up.
We are not responsible for damage caused by improper installation of any item or pre-existing conditions.
We are not responsible for damage or loss of items not properly secured.
Our liability for damaged or lost items is limited, as stated in our full terms and conditions.
We may decline to clean certain delicate or antique items if standard cleaning methods pose a risk of damage.
We typically do not lift or move heavy furniture or items.
If construction or renovation work has been done, clients are responsible for ensuring all debris and equipment are removed before our arrival.

7. Damages and claims
Any damage believed to be caused by our staff must be reported within 24 hours from the completion of the service.
We reserve the right to repair or replace any damaged item.
We are not responsible for damage resulting from items not properly attached or secured.

8. Privacy policy
We are committed to protecting your privacy.
We collect personal information to provide services and process payments.
We do not sell or rent customer lists.
Your personal information may be disclosed if required by law or to protect our rights or property.

9. Governing law
These terms and conditions are governed by the laws of the State of Texas, as specified in our contract.

10. Modifications
We reserve the right to update or modify these Terms and Conditions at any time.
Continued use of our website or services after any modifications indicates your acceptance of the revised terms. By proceeding with the booking or use of our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.